Shopping FAQs

What does shipping cost?

Express Shipping; Fully insured and Guaranteed. We will replace or refund lost, stolen, damaged or delayed boxes. We highly recommend using this service during between the months of June-October due to summer heat.
  • $29 Flat rate shipping to Northeastern States
  • $69 Flat rate shipping to the Rest of the US States*

Northeastern states include most addresses in NY, NJ, VT, NH, PA, MA, RI, DE, CT, MD, VA, WV, ME, OH and the District of Columbia.

Ground Shipping; This service is Not Guaranteed. Lost, stolen, damaged, or delayed boxes will not be replaced due to the uncertainty of shipping Ground. This service works well during the coldest months of the year, but again, is not guaranteed.
  • $20 Shipping on orders of $0-$49
  • $15 Shipping on orders of $50-$149
  • $10 Shipping on orders of $150-$299
  • $ 5 Shipping on orders of $300-$499
  • Free Shipping on orders of $500 +

Ranch pick up is available. You will be notified when your order is filled and can arrange for time to drive out and pick up.

Local Village delivery ( Canton, Potsdam & Madrid, NY) is free of charge and we do our route twice a month on the first and third Saturday morning. Please email me if you would like to receive more details about this!

How long will it take to receive my order?

The shipping date of your meat will be between 1-7 after you have ordered. If it is delayed for longer than a week, we will contact you about this! It may be that the meat hasn't finished dry-aging, smoking or being cut, wrapped, frozen. We do our very best to get your order to you quickly.

Can we visit the ranch and pick up our order?

Yes, you can! We have store hours, Thursday & Friday ( 2-5pm) and Saturday (9am-4pm). Make an appointment for any other time (315-347-4352)  - we would be happy to see you!

What is a 'box'?

It is some of our most popular cuts in easy to request sizes that takes advantage of the full box. Feel free to add extra cuts alongside any of your box selections. You can also request certain cuts within your box in the notes.

How is my order packaged?

All cuts are packaged in vacuum-sealed cryovac, are good for up to 12 months and are shipped frozen.
We ship in custom made insulated boxes that will keep the meat cold for up to 3 days.

What if I will not be home for the delivery?

That is OK! You can leave a note for the FedEx driver giving permission to leave the box. We do not require signatures for delivery. If you will be away for a while just give us a call (315-347-4352) or send us an email to let us know we will be happy to find a good day for you to receive your box. Please give us at least 24 hours notice if you can.

I just received my meat and it is not frozen, is it okay to eat?

Yes, as long as the temperature of the meat is not above 50F, the meat is safe to eat. Take it and place whatever you don't want to cook within 24 hours back in the freezer, laying it out to refreeze quickly. Call us if you have questions or concerns - that is why we are here.
All of the meat is shipped frozen and should arrive mostly frozen, however if there is a delay in delivery of your share and it thaws you can still eat the meat.